Delivery area
We only deliver to addresses within Sweden.
Delivery method and delivery cost
All orders are sent by Finnish Post /Bring. The shipping cost is fixed: SEK 99 per order.
Payment options
You can pay by card (Visa/Mastercard), Klarna, Swish or Google Pay.
Delivery time
The delivery time depends on which product you have ordered. The majority of products are shipped within 4–10 working days. The exact delivery time is indicated on the product page before adding the product to the shopping cart.
Right of withdrawal and returns
You have a 100-day right of return from the time you receive your order. Returns are not free of charge.
1. We can create a return voucher for you, which you can print and attach to the package you return. The return coupon costs SEK 99, which is deducted from the amount you return.
2. You can also send the products to us and pay for the return yourself (in which case we will refund the full payment):
Arcticas Oy – Samsworkwear.se
Varikonkatu 35
94200 Chemistry
Finland
+358456706988
We will refund your payment once we have received the goods at our warehouse in Kemi.
Please note that products with printed logo (profile products) cannot be returned.
Complaints and transport damage
If the product has an error, please contact our customer service as soon as possible. In case of transport damage, we ask you to contact the transport company directly.
Customer service
For questions, returns or complaints, you are welcome to contact our customer service via e-mail.
Applies to all customers
The same conditions apply to both private individuals and business customers.
